How Important is Review Acquisition For Improving Your Online Business Reputation?
Acute SEO’s Reputation Management & Reviews Acquisition platform fulfill the needs of business owners seeking to establish a complete online presence and improve customer credibility. Developed to empower local business owners with the ability to control and expand their reputation. The “hands-off” approach allows owners to easily achieve a positive online reputation while focusing on new customers and improving internal business practices.
How the Reputation Management & Review Acquisition Software Works – 3 Simple Steps
1. Your Business Representative asks a customer if it would be ok to send them an email or text message to get feedback on their experience with the business
2. Customer agrees and receives feedback request via Email or Text Message
3. The customer is asked in the request: “Would you Recommend Us?” The response can either be a “Yes” or “No Thanks”
If the customer selects “Yes”, they are taken to direct links to your review platforms like Google, Yelp, and Facebook to start leaving your business a review.
On the other hand, if the customer selects “No Thanks”, they are taken to a page where it will ask them “How Can We Improve” with an entry box below for them to leave their Negative Feedback as well as direct links to your review platforms. However, this allows you the opportunity to reach out to your customer and make things right to potentially turn a disgruntled customer into a raving fan.
Our Review Software Delivers Robust Features
In today’s internet and consumer-driven society, online ratings & reviews are the #1 deciding factor in buying decisions for products and services. The way consumers search for a business today has evolved! Your business is experiencing higher competition and customers have more choices than ever! For customers to select your business over your competition, you must be able to STAND OUT
The Most Powerful & Yet Simple Way To Turn Customer Feedback Into 5-Star Reviews!
In today’s business environment, customer feedback can ultimately determine the Success or Failure of our business. Reviews are one of the key factors that drive modern day consumer’s buying decision of whether they do business with you or with your competitor.
As business owners, we are at the mercy of our customers to take the initiative to go to the different platforms like Google, Yelp, Facebook, etc. and leave their reviews. Unfortunately, in many cases, it is our disgruntled customers that have the motivation and take the steps to leave them. As a result, our integrity and services are not represented properly. This may even ruin the reputation of a quality business.
Our goal is to help our clients take the guesswork out of reputation management. This will help improve existing overall star ratings which in turn will increase visibility and revenue.
Increase Visibility
- CONSUMERS ARE RESEARCHING prospective businesses, products, and services more than ever.
- REVIEWS ARE NOW SO IMPORTANT that major search engines and review sites rank a business higher or lower depending on their number of
recent reviews and overall ranking score. This is a critical aspect of Local SEO and Nationwide SEO. - THE MORE POSITIVE FEEDBACK a local business has, the more trustworthy they appear and the more customers they attract over their competition.
Increase Your Revenue
- MORE REVIEWS = MORE MONEY. Consistent positive reviews earn more customers for your business, boosting your revenue up to 10%.
- ACCORDING TO A HARVARD STUDY, a one-star increase in a Yelp rating can lead to a 5% to 9% increase in revenue.
- A SIMPLE HALF-STAR IMPROVEMENT on Yelp’s 5-star rating makes it 30%-49% more likely that a restaurant will sell out its evening seats.
Feature Your Positive Reviews on Your Website
Not only will you be able to get more positive reviews for your business, but you can embed and feature them on your website.
Click to see exactly how WE FEATURE OUR REVIEWS